Unlock the Power of Digital Agent: Explore the Enhanced Support Center and Knowledge Base

Reeti.Mathur & Ghislain Ouimette - Apr 30, 2025

Explore the enhanced Digital Agent Support Center with expert guides, feature tutorials, and seamless support to elevate your experience today!

people with the support center browser

Digital Agent has recently enhanced its support resources by integrating comprehensive product knowledge into its Support Center. This update aims to empower users with the tools and information necessary to maximize their experience with Digital Agent's offerings.

Explore the New Knowledge Base

The revamped Knowledge Base is structured to cater to users at all levels, from newcomers to seasoned professionals. Key sections include:

  • Learning Center: A repository of training materials designed to help users master Digital Agent's features and functionalities.
  • Getting Started with Digital Agent: A step-by-step guide for new users to familiarize themselves with the platform's core elements.
  • Managing Your Profile & Team Members: Instructions on customizing user profiles and effectively managing team collaborations within the platform

Popular Articles to Kickstart Your Journey

To assist users in navigating the platform, several articles have been highlighted for their relevance and usefulness:

  • Welcome to Digital Agent: An introductory piece that outlines the platform's capabilities and how to get started.
  • NEW Web Content Editor - Embedding a Video: A guide on utilizing the latest web content editor to embed videos seamlessly.
  • What is the Digital Workspace?: An explanation of the Digital Workspace feature, detailing its benefits and applications.
  • Changing Your Site-Wide Banner: Instructions on customizing the site's banner to align with branding or informational needs.

Seamless Navigation and Support

The Support Center's interface is designed for intuitive navigation, allowing users to:

  • Easily Navigate from Digital Agent to the Help Center from the top left navigation link
    Digital Agent user interface to link to the support center on the navigation bar

    and opens
    Digital Agent support center home page
     
  •  Browse articles by category or topic.
    user interface of the article sections of the support center
     
  • Utilize the search function to find specific information quickly.
    search user interface of the support center
  • This structured approach ensures that users can find the assistance they need efficiently, enhancing their overall experience with Digital Agent.

Maximizing Your Digital Agent Experience

By leveraging the enriched resources within the Support Center, users can:

  • Gain a deeper understanding of Digital Agent's features.
  • Stay updated with the latest tools and functionalities introduced to the platform that is also enhanced by the Digital Agent Learning Center

Learning Center Home page

 

To explore these resources and elevate your Digital Agent experience, visit the Support Center